Last updated: 28 October 2026
Idea to Start (ideatostart.in) is a software-as-a-service (SaaS) business networking platform owned and operated by Bada Promotion Private Limited, a private limited company incorporated in India on 6 December 2019 (CIN: U72900RJ2019PTC067275), with its registered office at 1, Near Ostwal Plaza, Sunderwas, Udaipur, Rajasthan 313001, India.
Everything sold on Idea to Start is a digital software service, delivered online. This policy explains when a payment can be refunded.
1. Subscription plans and credits are non-refundable
Subscription plans and credit packs are platform fees for access to our software and its networking services. Access is activated as soon as the payment is confirmed, so all payments for plans and credits are final and non-refundable — including when a plan is not used fully, ends early or is stopped by you, or when a connection doesn't lead to a deal or an investment.
2. Cancellation
Plans are one-time payments and never renew automatically, and we never charge you again without a new purchase, so there is nothing to cancel. You can stop using the software at any time; your plan simply runs until its end date. You can also delete your account from Settings.
3. Payment errors — always refunded
If you were charged twice for the same order, or money left your account but your plan, credits or application was not activated because of a technical error, email admin@ideatostart.in or raise a support ticket within 7 days with your payment reference. After checking, we will either activate what you paid for or return the duplicate or failed amount to the original payment method within 5–7 working days.
4. Credits returned automatically
Credits spent on a connection request come back to your credits wallet if the other member declines or the request expires, as described in the credits terms. Returned credits stay in your wallet; credits have no cash value and can't be converted to money.
5. Startup programme application fees
A programme's application fee is a service fee for the platform and for processing, verification, expert evaluation and the jury rounds. It is refunded in full only if the application is not shortlisted in round 1 (after the programme's result date), if we cancel the programme before round 1 results, or for a duplicate or failed payment. It is not refunded once the application is shortlisted for round 2, or on withdrawal, non-attendance or disqualification. The full rules are in the startup programme terms.
6. How refunds are paid
Approved refunds go back to the original payment method — for UPI transfers, to the account the money came from — usually within 5–7 working days of approval (programme refunds within 15 working days of the result date). We can't pay refunds in cash or to a different account. No interest is payable on refunds.
7. Before raising a dispute
If something has gone wrong with a payment, please contact us first — most issues are fixed within a working day. You can reach us at admin@ideatostart.in or through Help & support in your dashboard.